Resi e Rimborsi
If for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 10 days of delivery. Clients must follow the
official EMILIANORINALDI.IT RETURN POLICY as stated here below:
- RETURN TAG AND ANY SECURITY SEAL INTACT AND THE ITEM HAS NOT BEEN WORN: The original EMILIANORINALDI RETURN TAG must be attached to the item(s) with the
original SECURITY SEAL. This Return Tag and any Security Seal must not be removed or cut in any way.
- WRITTEN REQUEST FOR AUTHORIZATION: Clients must contact email@example.com with a written request to return the item(s) within 10 days from the date
of delivery. The written request must include the Item Code Number(s) of the item(s) to be returned and the compensation for the return: refund, size exchange
or color exchange.
- CONFIRMATION EMAIL WITH RETURN AUTHORIZAITON NUMBER: Once the written request is received, firstname.lastname@example.org will send a written confirmation to
the Client including the RETURN AUTHORIZATION NUMBER. Clients must write this RETURN AUTHORIZATION NUMBER externally on the box.
- ORIGINAL CONDITION: The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion.
- 10 DAYS: The return of the unused item(s) must reach US within 10 days of the written confirmation from email@example.com
- RETURN SHIPMENTS ARE FREE OF CHARGE: any eventual import fees and taxes are the responsibility of the client.
- EMILIANORINALDI.IT recommends that all returns be shipped using DHL as their tracking numbers can be processed by the customer service team and allow them to
grant free return shipments. If clients wish to use another courier that is not DHL, they are free to do so but they will be liable for all shipping costs as
well as an additional fee of 10% of the total value of the merchandise that is being returned.
- DEFECTIVE MERCHANDISE: In the case of defective merchandise, or an error in the order onthe part of ANTONIOLI.EU, Clients must follow the instructions above.
EMILIANORINALDI.IT reserves the right to request photographic support for returns regarding defective merchandise before authorizing the return and the
eventual charges for the shipment and import fees. EMILIANORINALDI.IT will ship Clients the returned corrected goods free of charge or will refound the incur
expences. EMILIANORINALDI.IT reserves the right to refuse unauthorized returns.
EMILIANORINALDI.IT will NOT accept any items that have been worn, washed or altered for any reason.
EMILIANORINALDI.IT reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.